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	NN

Thu, 8-Sep-16 1:41 PM (7 years ago)

tip

Never thought I would see this issue - live chat support are underutilized so we might have to drop 24/7 support

	NN

Use them more guys... They are there for your benefit...

(7 years ago)

	shaqila

I'll drop you a lil PM boss xoxox

(7 years ago)

	NN

To my knowledge, no other adult site of this nature offers 24/7 live chat support, so it shows our dedication to you that we do.

(7 years ago)

	Raven2005

Question please. Are they a separate agency ?

(7 years ago)

	NN

They are employed directly by us

(7 years ago)

	NN

PM me by all means anyone who cares to

(7 years ago)

	AdeleGingerRaineOLD

It may because she is not that helpful and a lot of people don't go to her for help,I know I stopped going to her..it's almost like she has her questions in order and has to answer them no matter

(7 years ago)

	AdeleGingerRaineOLD

what you ask.

(7 years ago)

	NN

Support girls are only handling about 1 call an hour on average

(7 years ago)

	NN

Adele - there are two so it is erroneous to say "her". PM me about how the girls couldnt help. I am always impriving their ability to do things and training them further on how to best serve you.

(7 years ago)

	AdeleGingerRaineOLD

ok Stephanie is the one I usually got,I'm sure

(7 years ago)

	Raven2005

Well I know they have a direct phone number to you as I was told, so if they are not too expensive try and keep them. Perpaps they might serve other sites as well. I think I have seen that pic somewh

(7 years ago)

	shaqila

Just a little observation NN... Talking to support very much feels like talking to a computer. I think that's what Adele means too.

(7 years ago)

steelrat60 likes this

	AdeleGingerRaineOLD

exactly shaqila

(7 years ago)

steelrat60 likes this

	shaqila

Not trying to step on anyones toes! just an observation

(7 years ago)

steelrat60 likes this

	NN

Well then feel free to PM me ways in which we can improve their service. I see a lot of the chats they do and I would say 90% are resolved satisfactorily by them.

(7 years ago)

	Mr.FX

Lots get lost in translation ... but, fixing that video issue would be great! We've got a bunch ready to go even. [ :

(7 years ago)

MarkandLacey likes this

	NN

Mr.FX - Devteam is investigating that issue - thank you for bringing it to our attention

(7 years ago)

	shaqila

Most of the issues are handled quick and accurate, absolutely!

(7 years ago)

	Mr.FX

No prob, happy hunting.

(7 years ago)

	AdeleGingerRaineOLD

Why do I always fall into the 10% grey area lol

(7 years ago)

	shaqila

Happens to all of us Adele.. I've felt the same way about support too at times, but most of the issues are resolved quickly.

(7 years ago)

	AdeleGingerRaineOLD

while you're here I seem to be having a problem uploading a pic,I try 3 times from my phone then PM'd it to myself and tried 3 times from my laptop,it doesn't say what's wrong just does nothing

(7 years ago)

	curiousAdam

If you could give the ability for us to send direct screen shots, it would help.

(7 years ago)

shaqila likes this

	MarkandLacey

I rarely, rarely ever have to use support because the free, Evil, highly-paid bastard mods are able to take care of 99% of the issues.

(7 years ago)

shaqila, Mr.FX, steelrat60, MieleGattina and JoannaV2 like this

	AdeleGingerRaineOLD

yes at 1st I had no problems but then it started and it became frustrating because the online help didn't answer my questions and seemed in a rush to be rid of me,well that was the impression

(7 years ago)

	Raven2005

NN suggestion.. Perhaps try not to maybe invite issues as this is a chat line and some might just start an issue just to get noticed.

(7 years ago)

	NN

I'd rather prompt people to get any issues looked at by support than have them die of bordem sitting at their PCs

(7 years ago)

curiousAdam and steelrat60 like this

	MarkandLacey

Also, the front page issues I PM'd you about still aren't fixed, Mr. NN.

(7 years ago)

	MarkandLacey

NN suggestion...never listen to any of Raven's suggestions. : )

(7 years ago)

curiousAdam and Wodja like this

	Raven2005

Mark please have a Mc

McYuckie

(7 years ago)

	LordRebellion

What if you used your support staff as the site moderators rather than the current structure that relies on members?

(7 years ago)

	LordRebellion

Personally, I think the site would present a feeling of more accountability in that regard.

(7 years ago)

	MarkandLacey

Raven, I'm gonna do some pics of Lacey devouring a Big Mac just for you.

(7 years ago)

shaqila, AdeleGingerRaineOLD and steelrat60 like this

	LordRebellion

<--- now officially names his cock Big Mac.

(7 years ago)

AdeleGingerRaineOLD, MarkandLacey and steelrat60 like this

	Raven2005

(7 years ago)

	NN

LR I am indeed considering something of that nature

(7 years ago)

LordRebellion, shaqila and EmuLater like this

	LordRebellion

I like that consideration very much.

(7 years ago)

	MarkandLacey

Lord beat me to my own joke...bastard!

(7 years ago)

LordRebellion likes this

	shaqila

I like that consideration too, but they would have to be EVERYWHERE

(7 years ago)

	LordRebellion

I'm as quick as a whip, Mark.

(7 years ago)

	shaqila

Someone say 'whip'?

(7 years ago)

	LordRebellion

"Velvet Whip" is my other nickname.

(7 years ago)

shaqila likes this

	MarkandLacey

I couldn't disagree with Lord more though about "outside" mods....but I don't have the time nor vocabulary to articulate why.

(7 years ago)

	LordRebellion

I'm approaching this from a business perspective - it will empower NN with more over sight .. On his site.

(7 years ago)

	MarkandLacey

I get the business sense, Lord, but, from a practice sense, the people who know the site, the people here, and the schemes will always be better mods.

(7 years ago)

shaqila likes this

	LordRebellion

NN, this community was built upon your vision. You are the one who knows where the boundaries lay, what tolerances you feel are acceptable - how you want the vibe of the site to be

(7 years ago)

	LordRebellion

Support staff are distinctly with in your immediate domain - giving you a greater awareness of what is taking place day to day

(7 years ago)

	MarkandLacey

If Mr. NN directly supervised them and they were in the same "office" as him, that might be true Lord. I don't think that's how it is though.

(7 years ago)

	AdeleGingerRaineOLD

I don't know if you saw my question Mr NN but thanks anyway I solved my problem

(7 years ago)

	LordRebellion

As the end user, customer, client, or community member - how the site is moderated has the greatest impact on my user experience here - both the positive and negative.

(7 years ago)

steelrat60 likes this

	MarkandLacey

Lord just called himself an "end user."

(7 years ago)

	MarkandLacey

And now seriously, the other member here have the greatest impact, positive and negative, for me. ....not how the site is moderated.

(7 years ago)

TopCat57 likes this

	anon_a_moose69

end users to the rear of the line...

(7 years ago)

MarkandLacey likes this

	LordRebellion

its easier to manage a 2-3 people who have a clear understanding of the sites objectives than it is to manage dozens of people who have their own interpretation, understanding or objectives for NN.

(7 years ago)

	LordRebellion

I like sexy butts.. I can not deny.

(7 years ago)

	TopCat57

My experiences with live support have always been very positive, I find them very polite and extremely efficientI The mod system in place at the moment seems just fine to me.

(7 years ago)

MarkandLacey, Mr.FX, funhotwife and steelrat60 like this

	MarkandLacey

Everyone has their own interpretation of things, Lord. It's just the way of the world.

(7 years ago)

AdeleGingerRaineOLD and Mr.FX like this

	LordRebellion

Right. Exactly Mark. However, it should be NNs interpretation (re: vision) that is ultimately directing the vibe of the site.

(7 years ago)

	EmuLater

I've always thought that mods should not be members and if support are underused then they could be trained as mods. It will negate any bias which there definitely is.

(7 years ago)

Knockout_curves likes this

	MarkandLacey

Unfortunately I must go make other people's lives a living hell for a bit. See you guys soon.

(7 years ago)

TopCat57 likes this

	TopCat57

*wanders off as well*

(7 years ago)

	Raven2005

No Big Mc

Yuckices please.. Lacey is far too beautiful.

(7 years ago)

	MarkandLacey

Ohhh...and I in no way want Mr. NN to direct his vibe toward me...pervert! : )

(7 years ago)

	BelleLugosi

Returning member here- Live support was vastly unhelpful on my last account in helping resolve my issue, even said they sent email directly to NN. I never got a reply. Frustrating to say the least!

(7 years ago)

	mermaid_hunter69

i have always found stephanie , carla and the other one very helpful ........ although my request for sex chat was declined

(7 years ago)

MarkandLacey likes this

	mr.expo

I've never had much of a problem with them, except "THE BIG ONE " they generally help me out & i'm glad someone is there when ever i need them

(7 years ago)

	MarkandLacey

Live Support isn't very nice when I send them tributes, Mermy.

(7 years ago)

mr.expo and mermaid_hunter69 like this

	mermaid_hunter69

that reminds me ... i must upload that pic of stephanies face and my penis

(7 years ago)

	mr.expo

Gotta love a pic distorted by white stuff

(7 years ago)

	mermaid_hunter69

i print a pic of my favourite NN hottie ... cum all over it .... fold it in half ... and open to make a beautiful butterfly pattern

(7 years ago)

	MarkandLacey

^^^ That's how I create samples for a Rorschach Inkblot Test, Mermy.

(7 years ago)

mermaid_hunter69 likes this

	EmuLater

You should laminate the pic first so you get several chances to get the splatter pattern right.

(7 years ago)

mermaid_hunter69 and mr.expo like this

	mermaid_hunter69

a reusable wipe clean tribute pic .... great idea

(7 years ago)

mr.expo likes this

	Raven2005

Well, I've always given the help line the highest rateing when asked. Even if they don't know...

(7 years ago)

	LordRebellion

Bump.

(7 years ago)

mr.expo likes this

	stretch

"LR I am indeed considering something of that nature", Boss I just ask that if you do change the system that you explain the new system to us so we then know the proper way of utilizing your site.

(7 years ago)

	brendaNTN

Excuse me ??

(7 years ago)

	Jagged_Edges

^you may be excused ;p

(7 years ago)

	miss_molly

cheers to the times the system works

(7 years ago)

Jagged_Edges likes this